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Frequently asked questions about Budget Party Hire
Our current trading hours are 8am to 4.30pm Monday to Friday. e have a showroom at 264 Richmond Road that you are welcome to visit to assist you in your event planning. Please make an appointment to ensure a sales team member is available to assist you.
A 30% deposit is required to secure your booking. There is a 10% (of total order value) non-refundable booking on all confirmed bookings. The final balance on all invoices is appreciated prior to the customer pickup or truck delivery date. No orders can be dispatched without full payment.
We accept Direct debit, VISA, MasterCard (1.5% surcharge applied on each transaction for VISA or MasterCard ), AMEX (3% surcharge on each transaction for AMEX), or Cash.
Our payment methods appear on the bottom left corner of your invoice or quote.
Yes, GST is included.
Equipment is hired out on a daily basis or at a weekend rate. This means if your event is on a weekend you may have the equipment for up to three days.
Client Collection and Return
Client collections and returns are via our a Drive-Thru Pickup and Return facility open between 8.30am and 4.pm Monday to Friday, at our warehouse located at 264 Richmond Road Marleston.
Photo Identification is required for all client collections.
Collections are usually the day before if your event is on a weekday with returns the following day.
For weekend events, collections are usually Friday by 4pm and returns are the Monday (or Tuesday for public holidays).
Please be mindful of vehicle size prior to collecting your hire, e.g. our 2.4m trestle does not fit the boot of most cars and therefore requires a trailer, van, SUV or roof racks.
Overdue returns incur a daily 10% charge of the total invoice amount - please refer to our Terms and Conditions.
Delivery and Collection
We offer a delivery and collection service at a cost which is based on location and the amount of hire.
Our crew install all marquee structures which means you will be charged a delivery and collection cost. Delivery for structures can be as early as Wednesday or Thursday preceding your function. This gives you time to set up, decorate and let wet surfaces dry etc. These timelines are flexible to meet your requirements.
When measuring your free space you will need to allow an additional metre around the perimeter of the marquee for installation purposes e.g. a 10mx6m marquee requires a free space of 12mx8m. Free space includes no over-arching barriers such as gutters or branches.
Consider the surface - if soft e.g. grass we can peg (provided there is no irrigation or pipes) or if it's a hard surface, weights are required which incur additional costs. Sloped surfaces are generally not suitable for marquees.
We do offer site visits if you are not sure on marquee size or whether it will fit in your free space.
Our marquees are engineered structures which require installation and dismantling by our qualified crew only.
A delivery and collection fee applies to all marquee bookings.
CANCELLATIONS OR POSTPONEMENTS DUE TO GOVERNMENT RESTRICTIONS – COVID
Provided a Cancellation Notification has been sent by The Hirer, The Owner may be willing to negotiate at their discretion the percentage of the cancellation fee to be paid by The Hirer.
Delivery and collection does incur an additional charge. The cost is determined by the amount of hire and delivery destination from our warehouse at Marleston.
Budget Party Hire charges an optional damage waiver of 8% of the item hire charges. The Hirer must confirm on confirmation of booking whether the damage waiver is to be removed from the invoice. Otherwise, the Hirer agrees to pay the 8% damage waiver in full.
b) Subject to exclusions in Section 6(c) and 6(d) payment of the damage waiver releases the Hirer from any liability for Equipment that is accidentally damaged.
c) All broken or damaged Equipment must be returned to the Owner otherwise the Equipment is classified as missing Equipment. The Hirer agrees to pay for missing Equipment on a full replacement value basis.
d) The damage waiver does not cover:
Please ensure you read our Terms and Conditions prior to accepting a booking.