FAQs

Frequently asked questions about Budget Party Hire

What are your hours of operation?

Our current trading hours are 8am to 4.30pm Monday to Friday. e have a showroom at 264 Richmond Road that you are welcome to visit to assist you in your event planning. Please make an appointment to ensure a sales team member is available to assist you.

How much notice do I have to give when placing my order?

Due to peak busy periods throughout the year we recommend you contact us as early as possible, particularly if you require a marquee and/or our delivery service. Some product items can only be hired via our delivery service. Please check first.

Do I need to pay a deposit for my order?

A 30% deposit is required to secure your booking. There is a 10% (of total order value) non-refundable booking on all confirmed bookings. The final balance on all invoices is appreciated prior to the customer pickup or truck delivery date.  No orders can be dispatched without full payment.

How can I pay for my order?

We accept Direct debit, VISA, MasterCard (1.5% surcharge applied on each transaction for VISA or MasterCard ), AMEX (3% surcharge on each transaction for AMEX), or Cash.

Our payment methods appear on the bottom left corner of your invoice or quote.              

Do your prices advertised include GST?

Yes, GST is included.                                     

How long do I have the equipment for?

Equipment is hired out on a daily basis or at a weekend rate. This means if your event is on a weekend you may have the equipment for up to three days. 

Client Collection and Return

Client collections and returns are via our a Drive-Thru Pickup and Return facility open between 8.30am and 4.pm Monday to Friday, at our warehouse located at 264 Richmond Road Marleston

Photo Identification is required for all client collections.

Collections are usually the day before if your event is on a weekday with returns the following day. 

For weekend events, collections are usually Friday by 4pm and returns are the Monday (or Tuesday for public holidays). 

Please be mindful of vehicle size prior to collecting your hire, e.g. our 2.4m trestle does not fit the boot of most cars and therefore requires a trailer, van, SUV or roof racks.

Overdue returns incur a daily 10% charge of the total invoice amount - please refer to our Terms and Conditions.

Delivery and Collection

We offer a delivery and collection service at a cost which is based on location and the amount of hire.

Our crew install all marquee structures which means you will be charged a delivery and collection cost. Delivery for structures can be as early as Wednesday or Thursday preceding your function. This gives you time to set up, decorate and let wet surfaces dry etc. These timelines are flexible to meet your requirements.

What do I need to consider if I want to hire a Marquee Structure?

When measuring your free space you will need to allow an additional metre around the perimeter of the marquee for installation purposes e.g. a 10mx6m marquee requires a free space of 12mx8m. Free space includes no over-arching barriers such as gutters or branches.

Consider the surface - if soft e.g. grass we can peg (provided there is no irrigation or pipes) or if it's a hard surface, weights are required which incur additional costs. Sloped surfaces are generally not suitable for marquees.

We do offer site visits if you are not sure on marquee size or whether it will fit in your free space.

Our marquees are engineered structures which require installation and dismantling by our qualified crew only.

A delivery and collection fee applies to all marquee bookings.

What are the cancellation terms if I would like to cancel my order?
  • 10% (of total order value) non-refundable booking fee applies to all confirmed bookings.
  • 30%  (of total order value) fee applies to all cancellations received within fourteen (14) days prior to the customer collection date on the booking.
  • 50%  (of total order value) fee applies to all cancellations received within three (3) days prior to the customer collection date on the booking.
  • No refunds will be issued for cancellations received on the day of customer collection. The client is required to pay the invoice in full.
  • The Hirer has the right to cancel a Contract if they send a Cancellation Notification to The Owner within the specified time period.
  • Upon receipt of such Cancellation Notification, the Owner has no further obligation to supply the Equipment to the Hirer.
  • The Cancellation Notification must clearly identify all Equipment no longer required by the Hirer.
  • The Hirer agrees and acknowledges that it must immediately pay the Cancellation Fee in full as invoiced by the Owner.

CANCELLATIONS OR POSTPONEMENTS DUE TO GOVERNMENT RESTRICTIONS – COVID

  • 10% (of total order value) non-refundable booking fee applies to all confirmed bookings which are cancelled or postponed. This booking fee can be used as a credit if postponing the event.
  • 30%  (of total order value) fee applies to all cancellations or postponements received within three (3) days prior to the customer collection date on the booking.
  • 75% (of total order value) fee applies to all cancellations or postponements received on the customer collection on the booking.
  • Sub-hire cancellations will be charged at full price.

Provided a Cancellation Notification has been sent by The Hirer, The Owner may be willing to negotiate at their discretion the percentage of the cancellation fee to be paid by The Hirer. 


Do your hire prices include delivery and collection?

Delivery and collection does incur an additional charge. The cost is determined by the amount of hire and delivery destination from our warehouse at Marleston.

What happens if something gets damaged?

Budget Party Hire charges an optional damage waiver of 8% of the item hire charges. The Hirer must confirm on confirmation of booking whether the damage waiver is to be removed from the invoice. Otherwise, the Hirer agrees to pay the 8% damage waiver in full.

b) Subject to exclusions in Section 6(c) and 6(d) payment of the damage waiver releases the Hirer from any liability for Equipment that is accidentally damaged.

c) All broken or damaged Equipment must be returned to the Owner otherwise the Equipment is classified as missing Equipment. The Hirer agrees to pay for missing Equipment on a full replacement value basis. 

 d) The damage waiver does not cover:

  • All glassware equipment and Robert Gordon crockery - The Hirer shall be responsible for the full replacement cost of any damaged or missing equipment in this range.
  • Any loss, intentional damage and/or loss caused by vandalism or theft of the Equipment;
  • Any Equipment sub-hired by the Owner for the Hirer’s use, including but not limited to: cool rooms, gas warming ovens, furniture and staging; and
  • Overloading, misuse, abuse, or improper servicing of Equipment.
Do I have to return all the goods washed?
  • Tableware must be rinsed of food and dried. Should dirty crockery and cutlery be returned the Hirer will be charged an additional cleaning fee of .25c per cutlery piece and .35c per crockery piece.
  • Glassware is to be returned in its box/es, rinsed, and placed upright in box/es.
  • If any goods are returned dirty or waterlogged resulting in goods becoming damaged, the Hirer will be charged the replacement cost of the goods.
  • Catering equipment such as bain maries and fryers incur a $50 refundable cleaning fee to be paid on booking. Refunds will only be processed once the equipment is checked as clean on return.
  • Linen can be returned soiled but must be dry. Any linen items returned with burn marks, wax marks, tears, holes, or any other abnormalities will be charged to the Client at the full replacement cost.

Please ensure you read our Terms and Conditions prior to accepting a booking.