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Frequently asked questions about Budget Party Hire
Our current trading hours are 8.30am to 5.00pm Monday to Friday. We have a showroom/warehouse at 264 Richmond Road Marleston that you are welcome to come in and browse to assist you with your event planning. We have friendly staff on hand to provide advice and answer any questions you may have. No appointment is necessary.
We are able to keep our prices cheap because our hire equipment is available for customer pickup and return only. This means our overheads are kept to a minimum enabling us to offer you the best prices in town!
Unfortunately we do not offer this service. Our sister branch White Marquee Event Hire does offer a delivery service however you will need to book your hire items direct through White Marquee. www.whitemarquee.com.au Please be aware prices do vary between branches.
If you organise a courier service to pick up your equipment, we will require two forms of your formal identification e.g. 1. Driver’s Licence 2. Medicare Card. These documents must be provided in person or scanned and emailed to us prior to the dispatch of your equipment.
As long as the equipment is available, we require 3-hours’ notice during our trading hours. This means during weekdays we can only accept bookings until 2pm for same day pickup. All bookings will be accepted at the capability and discretion of the warehouse.
Bookings do require a 30% deposit (of which 10% is a Non-Refundable Booking Fee) to secure the hire equipment with final balance payable on collection of equipment.
No orders can be dispatched without full payment.
We accept Direct debit, VISA, MasterCard (1.5% surcharge applied on each transaction for VISA or MasterCard ), AMEX (3% surcharge on each transaction for AMEX), or Cash.
Our payment methods appear on the bottom left corner of your invoice or quote.
Yes, GST is included.
Client collections and returns are via our a Drive Thru Pickup and Return facility open between 8.30am and 4.30pm Monday to Friday, at our warehouse located at 264 Richmond Road Marleston.
Photo Identification is required for all client collections.
Collections are usually the day before if your event is on a weekday with returns the following day.
For weekend events, collections are usually Friday by 4.30pm and returns are the Monday by 4.30pm (or Tuesday for public holidays).
Please be mindful of vehicle size prior to collecting your equipment, e.g. our 2.4m trestle does not fit the boot of most cars, and therefore requires a trailer, van, SUV or roof racks.
Equipment is hired out on a daily basis or a weekend rate. This means if your event is on a weekend you may have the equipment for up to three days.
Overdue returns incur a daily 10% charge of the total invoice amount - please refer to our Terms and Conditions.
CANCELLATIONS OR POSTPONEMENTS DUE TO GOVERNMENT RESTRICTIONS – COVID
Provided a Cancellation Notification has been sent by The Hirer, The Owner may be willing to negotiate at their discretion the percentage of the cancellation fee to be paid by The Hirer.
Budget Party Hire bookings - a compulsory 8% damage waiver applies.
Subject to exclusions in Section 6(c), 6(d) and 6(e) payment of the damage waiver releases the Hirer from any liability for Equipment that is accidentally damaged.
All broken or damaged Equipment must be returned to the Owner otherwise the Equipment is classified as missing Equipment. The Hirer agrees to pay for missing Equipment on a full replacement value basis.
The damage waiver does not cover:
If the damage exceeds 8% of the hiring fee for the missing or damaged hire item/s, then the Hirer shall be responsible for the full replacement cost of the item/s.
Please ensure you read our Terms and Conditions prior to accepting a booking.