FAQs

Our current trading hours are 8.30am to 5.00pm Monday to Friday. We have a showroom/warehouse at 264 Richmond Road Marleston that you are welcome to come in and browse to assist you with your event planning. We have friendly staff on hand to provide advice and answer any questions you may have. No appointment is necessary.

We currently do not offer this service. Our sister branch White Marquee Event Hire does offer a delivery service however you will need to book your hire items direct through White Marquee. www.whitemarquee.com.au  Please be aware prices do vary between branches.

If you organise a courier service to pick up your equipment, we will require two forms of your formal identification e.g. 1. Driver’s Licence 2. Medicare Card. These documents must be provided in person or scanned and emailed to us prior to the dispatch of your equipment.

As long as the equipment is available, we require 3-hours’ notice during our trading hours. This means during weekdays we can only accept bookings until 2pm for same day pickup. All bookings will be accepted at the capability and discretion of the warehouse.

Orders can be placed online at www.budgetpartyhire.com.au 
You can also contact us on Tel. 8294 0225 or email [email protected]

We appreciate a 30% deposit on confirmation to secure your booking. There is a 10% (of total order value) non-refundable booking on all confirmed bookings. The final balance on all invoices is appreciated prior to the customer pickup date.  No orders can be dispatched without full payment.

We accept Direct debit, VISA, MasterCard (1.5% surcharge applied on each transaction for VISA or MasterCard ), AMEX (3% surcharge on each transaction for AMEX), or Cash.

Our payment methods appear on the bottom left corner of your invoice or quote.              

Yes, GST is included.                                     

Client collections and returns are via our a Drive Thru Pickup and Return facility open between 8.30am and 4.30pm Monday to Friday, at our warehouse located at 264 Richmond Road Marleston. 

Photo Identification is required for all client collections.

Collections are usually the day before if your event is on a weekday with returns the following day. 

For weekend events, collections are usually Friday by 4.30pm and returns are the Monday by 4.30pm (or Tuesday for public holidays). 

Please be mindful of vehicle size prior to collecting your equipment, e.g. our 2.4m trestle does not fit the boot of most cars, and therefore requires a trailer, van, SUV or roof racks. 

Equipment is hired out on a daily basis or a weekend rate. This means if your event is on a weekend you may have the equipment for up to three days. 

Overdue returns incur a daily 10% charge of the total invoice amount - please refer to our Terms and Conditions.

• 10% (of total order value) non-refundable booking fee applies to all confirmed bookings.
• 30%  (of total order value) fee applies to all cancellations received within fourteen (14) days prior to the customer collection date on the booking.
• 50%  (of total order value) fee applies to all cancellations received within three (3) days prior to the customer collection date on the booking.
• No refunds will be issued for cancellations received on the day of customer collection. The client is required to pay the invoice in full.
• The Hirer has the right to cancel a Contract if they send a Cancellation Notification to The Owner within the specified time period.
• Upon receipt of such Cancellation Notification, the Owner has no further obligation to supply the Equipment to the Hirer.
• The Cancellation Notification must clearly identify all Equipment no longer required by the Hirer.
• The Hirer agrees and acknowledges that it must immediately pay the Cancellation Fee in full as invoiced by the Owner.

CANCELLATIONS OR POSTPONEMENTS DUE TO GOVERNMENT RESTRICTIONS – COVID

• 10% (of total order value) non-refundable booking fee applies to all confirmed bookings which are cancelled or postponed. This booking fee can be used as a credit if postponing the event.
• 30%  (of total order value) fee applies to all cancellations or postponements received within three (3) days prior to the customer collection date on the booking.
• 75% (of total order value) fee applies to all cancellations or postponements received on the customer collection on the booking.
• Sub-hire cancellations will be charged at full price.

Provided a Cancellation Notification has been sent by The Hirer, The Owner may be willing to negotiate at their discretion the percentage of the cancellation fee to be paid by The Hirer. 

Budget Party Hire charges an optional damage waiver of 8% of the item hire charges. The Hirer must confirm on confirmation of booking whether the damage waiver is to be removed from the invoice. Otherwise, the Hirer agrees to pay the 8% damage waiver in full.

b) Subject to exclusions in Section 6(c) and 6(d) payment of the damage waiver releases the Hirer from any liability for Equipment that is accidentally damaged.

c) All broken or damaged Equipment must be returned to the Owner otherwise the Equipment is classified as missing Equipment. The Hirer agrees to pay for missing Equipment on a full replacement value basis. 

 d) The damage waiver does not cover:

• All glassware equipment and Robert Gordon crockery - The Hirer shall be responsible for the full replacement cost of any damaged or missing equipment in this range.
• Any loss, intentional damage and/or loss caused by vandalism or theft of the Equipment;
• Any Equipment sub-hired by the Owner for the Hirer’s use, including but not limited to: cool rooms, gas warming ovens, furniture and staging; and
• Overloading, misuse, abuse, or improper servicing of Equipment.

• Tableware must be rinsed of food and dried. Should dirty crockery and cutlery be returned the Hirer will be charged an additional cleaning fee of .25c per cutlery piece and .35c per crockery piece.
• Glassware is to be returned in its box/es, rinsed, and placed upright in box/es.
• If any goods are returned dirty or waterlogged resulting in goods becoming damaged, the Hirer will be charged the replacement cost of the goods.
• Catering equipment such as bain maries and fryers incur a $50 refundable cleaning fee to be paid on booking. Refunds will only be processed once the equipment is checked as clean on return.
• Linen can be returned soiled but must be dry. Any linen items returned with burn marks, wax marks, tears, holes, or any other abnormalities will be charged to the Client at the full replacement cost.

Please ensure you read our Terms and Conditions prior to accepting a booking.